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Sense is not charging

11 hours ago - last edited 3 hours ago by Fitbit Moderator

11 hours ago - last edited 3 hours ago by Fitbit Moderator

My Sense stopped working in the middle of a workout. The Fitbit logo was on the screen. I tried to reset but nothing happened. I then turned it off. Now it will mot turn on. 

 

Moderator edit: clarified subject.

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3 hours ago

3 hours ago

Welcome to the community forums @LynnJane. 

Thank you for providing the information regarding this difficulty that you are experiencing with your Sense 2. Thank you for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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