Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[JennyMDR]

I have an iOS system. same issue started happening to me tonight trying to get caught up. I entered breakfast using the + button. it takes it, but when I go to add the lunch, my lunch disappears  

[Bubbles.sc]

Having the same issue. 

Once I click enter to add the food to my calories in it enters but then goes away when I click out of the food portion of the app. 

It happens with any food, custom or already existing. 

I am an android user

[judymoo]

Same problem using both my android phone and iPad app.  Food entered sometimes appears briefly then disappears. Other times it doesn’t show up at all.  Tried going back to yesterday and it doesn’t work.  Adding quick calories also does not work.

[Nankath1]

Yeah, I wish they would respond more quickly!

[sutherlandws]

Same here. I have a Charge 6 and android phone. Food logs, then immediately disappears. I cleared the cache.  No impact. I uninstalled the app and reinstalled the app. Now it shows the latest food item, but when I add another item, it replaces the first. The total daily cals are not updated. If I touch the one entry, I get an message that an unknown error has occurred.  Hope to see a solution soon.

[Rush1]

This problem started at least 9 hours ago for me. I called customerservice 4 hours ago & was told that they were aware of the problem. How long should it take to fix this issue?

[Meakaro]

My log not saving either 😩

[Nankath1]

I did all the things too.  I hope it's at least fixed by tomorrow!

[Meakaro]

Looking forward to the fix. Good to know it’s not just me!!! 🤗

[cmeier]

Happens with every meal. Using the food database. Using plus sign to log food. 

[Lynnmarie624]

Same. Using an iPhone. Breakfast logged fine but every thing I’ve tried to enter since then will vanish immediately. I’ve tried to enter as any meal type, custom or regular food. It all just vanishes. Tried to enter tomorrow’s breakfast and it shows the calories but not the actual food items I entered. I rely on this app daily and really need it to work. Ever since Google took over this app has had nothing but glitches and issues - insane how a bigger tech company could have such a negative impact on the user experience. 

[anttna]

It's funny that your asking when does this happen, lunch, dinner, custom food.

Clearly dB is not getting updated, and then add a new food UI refreshes and last entry gone.

But you guys know exactly what update has been pushed out. Pointless asking, it's broke, Google/Fitbit broke it, look at your commits.

[VNARobb]

I'm using Android and it doesn't matter how I input the food, it disappears.  I tried using the + sign, searching the food, entering the amount, then Log This.  It disappeared after three seconds.  I tried again using Log and Add More.  Same result.  Then I tried using Add Quick Calories.  Same result.  The app is not saving the data.  

[epasquale3]

I contacted support and he said it's an issue trying to be resolved and may take a few days which really stinks honestly.  I also had an issue with my exercise days being taken away.  This has been occurring for quite a while but didn't bother to contact support so he told me to go into my sleep and change it from sensitive to normal and it did bring back the day it took away from me this week for now but I do not believe this is a resolve because it didn't bring back the many days it took away from me in the past months/year.  I explained that it's not an accurate reading of fitness if it's taking away days of exercise completed which were once checked.  I wear the fitbit inspire 3.  It also has me up over an hour each night when I'm in fact sleeping...strange.  Anyway, it's a gauge but I do rely on the calorie input vs output and now this feature is disabled.  

[epasquale3]

I contacted support and he said it's an issue trying to be resolved and may take a few days which really stinks honestly.  I also had an issue with my exercise days being taken away.  This has been occurring for quite a while but didn't bother to contact support so he told me to go into my sleep and change it from sensitive to normal and it did bring back the day it took away from me this week for now but I do not believe this is a resolve because it didn't bring back the many days it took away from me in the past months/year.  I explained that it's not an accurate reading of fitness if it's taking away days of exercise completed which were once checked.  I wear the fitbit inspire 3.  It also has me up over an hour each night when I'm in fact sleeping...strange.  Anyway, it's a gauge but I do rely on the calorie input vs output and now this feature is disabled.  

[Doinit]

At least all the replies saved me the trouble of trying to reinstall the app. 

[LeeA56]

Happens when adding to any meal. Happens with plus sign in food.

Happens for Android and ios users.

Happens with food in database 

[BMG20]

Same. No matter how I log something it will disappear either within seconds or minutes. I will see it appear on my “today” log, then watch it disappear before my eyes. 

[.sewer.brat]

I am on android and having the same issue. 

[swrzesinski]

My Fitbit app on my iPhone has kept my breakfast, but will not let any the other meals stay. I have searched items and added by previously eaten items.