Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[10001]

Me too. I can’t log any food. 

[jodyn]

Same issue for me. It started yesterday, so I gave up entering food. Figured it would be fixed by today, so I tried it again. It looks like you're entering foods as usual, but then they vanish. I uninstalled and reinstalled the app. 

To answer your questions:

• It happens when you add foods in the app using the + feature.
• It doesn't matter what meal or snack you're entering.
• I've done it only with food in the database, no custom foods.
• I use an Android device. 

[MarreFitbit]

Hi there, @Garykg. Thanks for stopping by in the Fitbit Community Forums. Thank you for letting me know about the logging food issue on the Fitbit app. I understand how frustrating this can be. 

Please note that our development team is currently aware of the issue and working to resolve it as soon as possible. Be sure to keep your Fitbit device and Fitbit app up-to-date to ensure you receive the quickest resolution.

I appreciate your patience and look forward to getting you back on track. 

[missb267]

As of today, nothing will log food wise.

[NeshOr]

This is happening on my android Samsung device.

I tried adding food through the + and the list of saved foods, none save for any of the meals.

I checked and installed current update after noticing the problem and still not working. 

I tried rebooting the phone and still not working.  

[ReneeL1970]

I'm having this problem on android. It happens when I try to add using the + and the add food menu and add quick calories. It allows one entry only and then that disappears. I tried adding using different meal tags [breakfast, snack, lunch] and it did the same thing

[MarreFitbit]

Hi there, @Bazal. Thanks for stopping by in the Fitbit Community Forums. Thank you for letting me know about the logging food issue on the Fitbit app. I understand how you must be feeling.

Please note that our development team is currently aware of the issue and working to resolve it as soon as possible. Be sure to keep your Fitbit device and Fitbit app up-to-date to ensure you receive the quickest resolution.

I appreciate your patience and look forward to getting you back on track. 

[Inezshields1970]

I’m having the same problem. 

[ToddStahov]

Yes it happens in all scenarios. And when I try to log food for previous days.

Using android.

[Art.S.]

The food logging issue seems to be affecting everyone, but support and dev seem unaware..

Do they use the product?

[okaymoose]

I'm on an Android.

I have tried to log food everyway possible using the App. Everytime I add another food, the previous disappears. Using the + or quick calories. Using the database or custom foods. Barcode foods also do not stick around. 

I notice about 18 hours ago and it is still not working. I can only place one food for today. Even if it is in a different category (lunch vs dinner) it is disappearing. 

Please fix asap. Food log is one of the main reasons I use the FitBit app. It's never let me down before this week. 

[Smoovew]

Still happening. Also I forgot to add that if I click on the one entry that stays to view or edit it I get a "Unknown error occured" and it never displays the entry. I noticed on the 3rd party integration that someone reported an issue with a different app's food entries being logged twice in Fitbit so perhaps someone tried to fix this duplicate entry issue with some code that deleted the extra and inadvertently applied that to everyone, so anyone without a double entry issue gets their proper entry deleted. 

[pigpened]

using Android Samsung 10plus phone...I can't get either way to work using the + or regular entries thanks

[JReader]

I'm having the same problem as everyone else. Started yesterday. I was unable to log dinner using search or custom foods, and today I cannot log breakfast or lunch so it seems to be happening on all options. When using the plus button, one item of food may show in the log but is overwritten if you try to add another one or disappears altogether. Thanks

[Art.S.]

"Gemini, make fitbit app better for dieters"

"Say no more!"

[ChrisJones111]

Mine stopped working yesterday.  I had been logging in LoseIt and having that transfer over through the app connection but nothing appeared in Fitbit for yesterday or today.  I tried directly entering into Fitbit but the entire disappear immediately.  Doesn't matter if I add with the + on the main screen or within the food area.

[Muvver]

Hey
It’s nothing to do with me. I’ve got same problem

[Mjoloughlin]

I am having the same issue on android since yesterday.

[Nkusmaul]

Every meal.  Things in the database. iOS.

[Rusty1710]

I'm having the exact same problem.  Everything was working fine yesterday,  but today I can only log one food item.  When I try log another, it replaces the previous one logged.  Hope this is resolved soon.