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Fitbit app - Food Fitbit App Deleting Food Logs Immediately

ANSWERED

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

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1,848 REPLIES 1,848

Mine has been in the app on Android. Regardless of what meal I select the logged food will briefly show up, then the macronutrient info disappears, then shortly after that the food entries also disappear.

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Android phone, get more than one entry logged when using programmed food,
but once you add a new food (using the plus sign) all entries go away
except the last + entry you add. Leaving you with only one entry.
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Same issue! I moved to Google account a few hours ago and problem started 

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Same issue and I am on a Pixel 9 Pro XL.  Everything but food logging works.  Water, exercise and steps all seem fine, just the food logging is not working.

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This is happening with both the dashboard and the food screen. I’ve tried logging lunch, afternoon snack, and dinner and it has deleted all of them. I am an iPhone user 

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Same. Android, Samsung Galaxy.

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Got same issue, food intake is not saving.

 

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Same issue please fix as fast as possible 

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Hi! Thanks so much for looking into this. 
I am on iOS 18.6.2 and experiencing the same issue. Two things: 

1. when I log food, it doesn’t save 

2. when I log exercise, it doesn’t save the correct amount of associated calories 

I shut off my phone and turned it back on. I also deleted and redownloaded the app 3 times.

thanks 

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I have the inspire 3 on an apple I- phone , I was able to log my food up until I moved to google account this afternoon. 
it allows me to access my food logs , but as soon as I enter a food , it disappears again and won’t log it , or update my calorie intake. 
This needs fixing asap as it’s a major part of my weight loss process. 

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Same problem here and my husband's. 

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Unfortunately, Google does not communicate well with its users regarding such issues

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0 Votes
I'm starting to agree....also on their new platform food adding isn't even
a thing. I'm thinking King theyvare gonna do away with it completely? 🤔
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@JuanFitbit While tagging your request for information as Best Answer allows everyone to see your request, it also makes it appear to your customers and to your management, that the problem is solved, which it is clearly not. A bit deceptive on your part.

Also, given the problem occurs as stated by many of the posters on this forum (simply adding food multiple times to today's food consumption, the "happy path" of the food logging functionality), there is no reason to delay the start of debugging while gathering information. 

Clearly your test engineering team did not prepare an adequate test case, which would select foods and add multiple items to the list for several meals, then check to see if they appear in the food list for the day, and the daily nutrition info was computed correctly. This ideally would be repeated for each entry type (+ from recent, + from frequent, + from search (a food not previously used in the test), + from custom, and from bar-code scan, and per another poster, from the API. Automated UI test tools for Android and iOS can avoid having to have humans manually perform the test. But your test team knows that.

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Not working for me either. Both (+) on home dashboard and food area of the app don't save. I use android. Didn't work for breakfast, lunch, or dinner. I use database foods but tried a custom food and none of it saved.

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Hi there,

I have used both the food site and the + on the dashboard. It happens with both. (I tried the second option once you mentioned it just for the experiment.)

It's both custom foods I have put in and foods from the database (tried to input a mixture of the 2 for dinner.)

It's definitely dinner. I also tried to input an evening snack. It happened with both. Haven't tried any other meals as didn't want to erase them by accident as it has kept hold of my breakfast, morning snack & lunch logs.

I'm on Android (Pixel 9.)

Hope this helps 

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I suspect they don't even have a test engineering team, hence the food system failing miserably 3-4 times in the last month 🤣

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My Fitbit app will accept one food entry briefly and then any other food entries replace the first entry. I am using a Google pixel 8 pro phone. The food log shows my entry for a brief time on the bar graph, the calorie meter, and as food entered but then disappears. Results are the same whether I use the plus sign, the barcode scan, or quick calories. The results are also the same whether I use recent, frequent or custom foods. Results are also the same when I touch the plus sign at the bottom right corner of the dashboard or touch the food calorie icon at the top. 

The front page or dashboard of the app never shows any of the entered calories. 

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I'm having the same issue. Any foods that I add delete themselves. This is the second update in a couple of months that has completely broken the food tracking part of the app. I'm starting to wonder if Fitbit is intentionally trying to get people to stop using their products.

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Answers to your questions from my experience:


Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app? - this is happening from both the dashboard and within the food screen


Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?
Does this affect custom food or also the ones listed in the data base? - all meals, and both custom and those in the database 


Are you using an Android device or an iOS (iPhone /iPad? - iOS iPhone

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