Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[Beezzib]

Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?

—I can log my food, but it does not reflect that I have recorded the food in the summary for today. 

Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?

—I have been logging all day and my breakfast stayed this morning, but as soon as I logged my dinner tonight, everything for today has disappeared. 

Does this affect custom food or also the ones listed in the data base?

—It is affecting all food entries. Not that they cannot be done, but that they are not saving and being recorded to the daily food intake. 

Are you using an Android device or an iOS (iPhone /iPad?

–I am using an  iOS (iPhone 14 pro max with system up to date)

[WillowRhu]

Mine is the same

[Guthriec]

I'm having the same issue 

[Guthriec]

Me too. Exact same issue 

[Toddro61]

Same issue. Very annoying.

[Monicah]

I haven't been able to log food intake since yesterday. When I add one item, it drops off when another item is added. There are many complaints about this issue online and everyone is waiting for a fix. Please provide feedback re: status of this problem and the fix. 

[Insick]

Hi Juan,

For me it doesn't work from both the dashboard and from the food interface. It worked yesterday morning but doesn't work since I tried to log something in the afternoon. I tried logging something for breakfast, afternoon snack and dinner. 

I've tried both custom foods and ones from the data base. A new custom food that I created is still saved in my personal custom data base list. 

The problem persists since yesterday 7pm GMT+1.

I am on a

• Pixel 7 Pro
• Android 16
• Build number: BP3A.251005.004.B2
•  

[Nancy830]

Same problem. Doesn't matter how I add or to what meal. Each entry overwrites the last one. Then when you click on that one entry, you get an "unknown error" message.

Just tried updating, still doesn't work.

[Guthriec]

This happens when I use the plus sign or try to add food in any way. The food logs for a second then disappears. When I click on the item I just logged before it disappears it says "unexpected error had occurred" I am able to log water and all of my others areas like weight and temperature etc. I am using an android.  Google pixel phone. This happens if I mark the log as any meal, lunch, breakfast, snack etc. 

[SkeggsyDAR]

I started noticing this last night and it has continued this morning after usual attempts at fixing it. I'm on Android version 16 and using a Google Pixel 6

[Nancy830]

FYI, Android platform.

[debdeb100]

Same problem  

I have remove the app and install it for new, but the problem continue.

[OldThing]

Add one thing using plus sign. Add another. The first vanishes. I tried the right hand button AND the left 'save and add another' (is that new?) but neither works.

Same today as yesterday. 

[usr1234]

It happens with the + icon as well as adding the recent food items. 

It happens across all meals, all food items including the listed and the custom ones.

I'm currently on an Android device.

[Guthriec]

Where's is my post with more information about the issue 

[Wattsha]

Also having issues. Ok yesterday morning but stopped retaining the info yesterday afternoon.  (UK time...on android)

[Bossboo]

Are you guys working on a update to fix the issue?

[Guthriec]

When I log my food item using the plus sign or custom feature or any other way or lists for moment then disappears. When I click on the logged item for a moment before it disappears it reads "unexpected error had occurred" everything else's is logging like water, weight, temperature. I am using an android Google pixel phone. I have tried all of the steps, clearing cache, restarting, etc. Thus happens when logging aside breakfast, lunch, dinner and all other options. 

[helixjames]

Everything I log disappears, regardless of how I add it, which meal it is, or whether it is custom food or database.  I updated the app, but there was no change. The last meal recorded was around 5:00 a.m. EST on Thursday. I didn’t notice until now (around 2:30am EST on Friday). I weigh and measure everything, and I don’t remember my numbers.  I guess I need to go with My Fitness Pal.  I’ve been clinging to Fitbit to the very end *because* of all the custom info in my food log. <sigh>
Frustrating.

iPhone XS, iOS 18.1, Fitbit v.4.58 (but it was happening with my earlier version, which is why I updated). 

[Ruthcho]

Same issue, food logged just disappears…on iPhone app, not Android like other users