Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[BlocknessMonste]

Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?

It doesn't matter how I get there. It disappears.

Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?

All meals and snacks

Does this affect custom food or also the ones listed in the data base?

All

Are you using an Android device or an iOS (iPhone /iPad?

Android

[WOOKIE-03]

Hi can you confirm when this will be fixed please?

I look up food and add it and then it disappears. Ive cleared cache, installed app. Waited a day and its still the same. 

Thanks. 

[Muvver]

🤦🏼‍:female_sign:

[Greeman]

Same here. Using any option and combination of adding meals to my calorie count doesn't work. Tried restarting the app, then the phone, making sure that there was nothing else interfering with the app, etc. I see now this is affecting several people and started around the same time for everyone, so looks like something wrong with the app.

[Brittanynicole2]

I am having the same problem

[kdvana]

Food logs temporarily while in food tile but disappears completely after move back to main screen. Started yestetday on Versa.

[Joei-SI]

I have the same issue- it removed a bunch of my entries yesterday and if I added one for dinner it took away a previously entered one.  It is happening again today - I added breakfast and opened the app and it removed all my entries.  

[LoriPA]

Same issue here, on an Android.

Whan I log a new food from the plus sign on the app home screen, it does not log the food at all.

When I log a new food from the Food section of the app, it will save the last entered food, and delete the previously entered food. It's like it only logs one item at a time.

This happens no matter what meal I'm logging for, or what day I'm logging for (have tried adding food for today and going back to yesterday.) 

[kdvana]

not working in premium also

[Muvver]

I’m getting fed up with the glitches on Fitbit.
Most of us rely heavily on this app

[Katieoh23]

Agreed. We are using it for weight loss. Seriously considering other tracking options and a replacement to Fitbit (if there is any). 

[JOJOJOD]

i'm not able to log any of my meals into my fitbit app, this includes food I have already logged the day before and new food.  I am on android

[twintraci2]

This issue started yesterday.  Unable to log food for any meal.  You can enter it, displays for a millisecond and disappears.  Yesterday I could enter only 1 item, if I entered another item the earlier item would disappear.  Didn’t matter if it was for same meal or different meals.  Tried deleting app and downloading new and problem persists.  This occurred when using search option for food item OR using recently logged food list.  

[Nankath1]

Nothing that I can see yet

[twintraci2]

Bring back desktop version! 

[Mark306UK]

I've tried all variations of adding food and it's doing the same as everyone else is saying. It's as if it's submitted to the database and failing, then checking and returning empty.

It happens regardless of meal, it looks to allow an entry for each but if you try to add another it removes the last and ultimately they all disappear, probably on sync.

It happens with any food, food from the DB, custom food, scanned food.

I'm on android, pixel 10.

[Ashuhlee]

Log food feature is not working as expected, does this happen with the (+) plus sign in the dashboard or when you are in the food site in the app?

Neither option works correctly- whether I use the plus sign in the dashboard or directly on the food page.

Does this happen with every meal (breakfast, lunch, dinner, snack, etc) or only for specific?

Every meal. I can enter one item, then the next one just replaces the first one I logged.

Does this affect custom food or also the ones listed in the data base?

Both types disappear.

Are you using an Android device or an iOS (iPhone /iPad?)

Android (Samsung)

[jrod1991]

I am experiencing the same issue since yesterday. 
I can log food but it is inconsistent in terms of when I log more some logs delete. So this morning I’m logging my breakfast which has 5 ingredients I go to log my coffee and then 1 ingredient deletes as I do that. Then I go to bull log my lunch from previous entries since I had it yesterday too and then another ingredient I have logged already deletes. There doesn’t seem to be a pattern as it just deletes something random from what is already logged each time. This has happened with multiple ways of logging (bull log from previous history and using the + for new log) 

I am using iOS. 

[Dandylicious]

it is happening with all meal/snack designations...all of the food items are disappearing after entry for all designations. All of my devices are Android.

[LBCNY]

Can we please get an update?  It’s still not 100%.