Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[Sweet3n1]

Mine seems to have started working again. So far I have logged three items that have remained in the app. This was without any updates or tech procedures 

[1BadZR2]

 

[CalebD83]

Since the posting of your message, everything is back to normal again. Thank you to all here who laid it all out, and FitBit for resolving issue. Thank you! Cheers!

[CalebD83]

Same here. That was a very quick response-to-resolution. It seems that troubleshooting things ad nauseum and reporting the outcomes is the way to go. Cheers everyone!

[cinloushaw]

It appears to be working now I was able to log my breakfast and lunch and
they are both showing up and staying 😍

[sec0412]

My Charge 5 app is now working. Just started now but for yesterday I can
add the food with the correct calorie total but the calories do not add on
the home screen. There is hope!

[Peterunfit]

Just started working again... entries not gone missing yet... fingers crossed fitbit have resolved the issueSent from my Galaxy

[Peterunfit]

Agree totallySent from my Galaxy

[RZ42]

Ditto! Fingers crossed it stays working. 

[Mollyvio]

Mine started working Sent from my Verizon, Samsung Galaxy smartphone

[tmconnors78]

works now

[Juliesandrahirs]

Having had issues with calorie counting since yesterday, this evening my fit bit app on desk top would not open at all, therefore I went into settings and the fit bit app and forced a stop. Closed the app and went back to desk top, on opening found everything as it should be. Thank-you 👍 👌 

[kdvana]

Working fir me, also. Thanks!

[1BadZR2]

Uninstalled

Reinstalled

Working properly now- Android

[Mollyvio]

YeeSent from my Verizon, Samsung Galaxy smartphone

[Esliwi]

Mine seems to be working too! I could also enter my logs from yesterday and so far so good.

Hopefully, no crashs in near future.

[Gorilla19]

Working now. Must have been a server-side error / fix.

[Rtkat3]

It's still not working. I already checked.

[MatiasHonkola]

It’s back!!!

[BethO24]

When I try to add custom food, I fill all the nutriotional info but I can’t save. The button save doesn’t work so I can’t add custom food. How can I solve this? I'm on android/galaxy s22.