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Fitbit freezing constantly during workouts

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‎08-07-2024 15:36 - last edited on ‎08-08-2024 08:30 by Fitbit Moderator

‎08-07-2024 15:36 - last edited on ‎08-08-2024 08:30 by Fitbit Moderator

I recently leveled up my fit bit from the charge to the sense. I used to workout 2 hours a day 5 days a week with my charge and rarely, if ever, had any problems. Ever since getting the sense I've been working out much less (due to life stuff) but now i am having trouble with it constantly freezing and not being able to use it during workouts or not being able to charge unless i reset it. Ive contacted fitbit multiple times and they keep telling me to do a reset which i have. 
does anyone have this issue? Is it a lemon watch? What should i do? Is the sense not meant to be used during workouts? I would love some insight on this. Thank you! 

 

Moderator edit: edited title to clarity.

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‎08-08-2024 08:38

‎08-08-2024 08:38

Hello, @Jills929, welcome to the Fitbit Community!

Thanks for letting me know about this situation in regards to your Sense 2 freezing.

I was able to confirm you contacted support, if you have any other questions or concerns, my best recommendation would be to contact them once again since there's a case already created.

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