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Fitbit logo appears and flashes on Sense 2

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‎02-15-2023 13:10 - last edited on ‎02-20-2023 14:10 by Fitbit Moderator

‎02-15-2023 13:10 - last edited on ‎02-20-2023 14:10 by Fitbit Moderator

brand new sense 2 purchased yesterday

today on 2 occasions the Fitbit logo has appeared then flashed green a few times followed by a big red cross

its gone back to the normal clock face but lost steps each time 

I have unpaired from my phone and repaired after the first time then it happened again 

 

Moderator Edit: Clarified subject

 

Best Answer
2 REPLIES 2

‎02-16-2023 09:22

‎02-16-2023 09:22

Mine started after the last update. 

Best Answer

‎02-20-2023 14:26

In response to KatS74

‎02-20-2023 14:26

Welcome to the Community, @MrsRylipops and @KatS74.

 

@MrsRylipops Thanks for letting us know about your Sense 2, and the steps tried on your own. I'm sorry you're having this experience and because this isn't the behavior that we expect from our watch, I've requested a case on your behalf so you can receive further assistance. You'll receive an email with more information, keep an eye on your inbox.

 

@KatS74 Thanks for joining this thread. I went ahead to check your details and it seems you already have a case created with our Support team. I'm sure they'll continue helping you, so please keep an open communication with them.

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