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Sense 2 clock face

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

my recently purchased Fitbit sense 2 keeps reverting to the steps tile rather than the clock face (spectrum). The only way I can get it to display the clock face again is to keep rebooting it - any other ideas thanks.

 

Moderator edit: updated subject for clarity

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yesterday

yesterday

Hello @Squillis!  Welcome to our Community. 

Thank you for letting us know about this situation with the clockface.  I'll do my best to help you. 

  • Have you tried changing your clock format to another one to see if the same thing happens?
  • Please verify that your clock face (Spectrum) has all permissions enabled, you can see this in your gallery on the app.

If you need more information about the steps to change the clock face you can visit the following help article How do I change the clock face on my Fitbit device?

 

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