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Fitbit unresponsive

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Voice commands do not work and the are no notices and phone calls don't come in and messages don't come in either

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I need a phone # to call them again.  I have a case number. This has all happened before!

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Hello there @CarolRB, welcome to the Fitbit Community. 

Since you've already contacted our support team, you may have received an email from us. Please check your spam and junk folders, as you might find our email there.

Alternatively, contact our support team directly by clicking here.

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