- I have been a Fitbit customer since at least 2018, and I must say the quality of the products, the app functionality, and the customer service have declined severely since Google took over.
Today, for example, is the first morning after the time changed (fall back), and when I woke, my sleep stats indicated I had woken up an hour earlier than I had. When I adjusted the time, it didn’t add an hour, but it took an extra hour away from me. And then just now when I looked at my movement stats, it defaulted to 5 a.m. to 2 p.m. monitoring, which is not anything I set. I have my hourly step goal set from 8 a.m. through 4 p.m.
The same thing happened the last time the time changed in the spring. When I tried adjusting it, it kept defaulting to time range I never use. I finally figured out that it seems to be defaulting to West Coast time, so on both ends I figured out I should put in three hours later than I want on both ends and that finally worked.
I am pretty tech-savvy, but for people who aren’t or and for people who do not feel like messing around with the settings forever, this would be incredibly frustrating.
If things don’t improve steadily over the next few weeks and months, this will be the last Fitbit I ever own. Please pass this along to whomever is in charge of performance of these watches.
Victoria Martin
An unhappy customer
Moderator edit: merged reply
