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Fundermetal design issue with sense charger

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‎07-11-2023 11:58

‎07-11-2023 11:58

I would like FitBit to look at the design of the FitBit Sense 2 charger. I have had 5 chargers fail to charge my FitBit sense and this is becoming a joke its going to cost me more in charges than the watch  . I believe this is a fundermental design fault. 

I have had to buy back up charges due to this design fault so i can ensure i have one when the charge fails ..

Fitbit  this it still under warranty so please send me yet another charger .

People should have to constantly pay for replacement charges the design should be fixed

If there is a fundermetal design fault which there clearly is  these watch and charges should be recalled  and replaced by ones that work.

 Looking forward to hearing from fitbit and get a proper resolution

 

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‎07-12-2023 11:41

‎07-12-2023 11:41

I have the same problem with the design/ manufacture of the chargers for Sense 2. I bought my watch in February this year and have had 5 new chargers since then! It has always been the upper left pin that buries itself in the base. I've tried both stand up and flat chargers.

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