GPS no working since latest update on Sense 2

[newlytoast]

Since my latest update, the GPS on the Sense 2 no longer works.

When starting an exercise, the GPS logo on the watch is white, indicating GPS is located. However, when checking the exercise on the app afterwards, I can see that it either 1) doesn't log with GPS or 2) only partially logs it, cutting off the first 0.5-1 mile of the exercise.

In all scenarios, it was a wide open area with no overhead trees, a fully charged watch, and recently synced and up to date software.

How can I delay the start of a run until GPS has ACTUALLY been detected? My cheap $40 Chinese watch would allow me to delay the start until GPS has been located, I can't find this feature on my Sense 2. 

Moderator edit: edited title to clarity.

[Guy_]

Hi @newlytoast - did you press the button, select Exercise and check the options before starting?

Check the on watch results after the exercise.

[CrisVillaFitbit]

Hello, @newlytoast Welcome to the Fitbit Community! @Guy_ Thank you for the insight!

@newlytoast Thanks for letting me know about this situation in regards to the Sense 2 having this situation with the screen and the GPS logo.

I was able to confirm you contacted support via chat and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them. once again.

[newlytoast]

The support chat told me to restart, which did not help. I have now isolated the issue.

I can delay the start of a run until GPS is connected by using the Exercise app on the watch. If my phone is not nearby, the watch takes 20 - 30 minutes to get GPS location 

[newlytoast]

Thanks, this allows me to delay the start until GPS is found

[newlytoast]

This is now a widespread issue

https://community.fitbit.com/t5/Sense-2/Stuck-on-Trying-to-connect/m-p/5523758#M15420