Google migration - gmail / googlemail issue

[KMB2026]

Hi there,

I have a bit of an unusual problem. My email address is in the “@googlemail” format, however when I want to initiate the migration, I am being shown an “@gmail” address. If I use that address, I get a notification that another account uses this email address. If I switch it to “@googlemail” and enter my password, I get back to the same initial screen with the “@gmail” address. 

I tried to change the email on my account to “@gmail” but that doesn’t work. I’m a bit lost what to do here. I thought I’ll just open an additional google account but they want me to verify my phone number which then also doesn’t work because guess what, it’s linked to another account. 

Does anyone have an idea how to solve this? 

[DramaQueenDiva]

Unfortuantely, you have to wait for your app to prompt the migration.  Even if you change your email to a Gmail account, it won't work (I already tried this).

[Guy_]

Hi @KMB2026 - Google are stopping Fitbit users creating new accounts because there is already an account with the phone number.

This means many people won't be able to migrate.

Depending how or where you try and create a new account you may be able to use your own email address, in other places you can only create a "@Gmail” address.

But in both cases it will fail at the phone number verification stage leaving many users stranded and unable to migrate.

From tests, it seems there is no way round the phone number blockage, and worse failed attempts can leave orphaned email addresses of yours that you can't be reused.

The process may present a QR code to scan and send SMS but that also fails if the phone number has been used before.