Haven't received cashback reward for Sense 2

[Tibbey]

Anybody had issues with receiving their £50 cashback after purchasing a Sense2

Moderator Edit: Clarified subject

[Mariehanmer]

• Not had mine yet 

[LizzyFitbit]

Hi there, @Tibbey. @Mariehanmer Welcome to the Community.

@Tibbey Thanks for the details provided, I'm sorry for the issues experienced. I went ahead to check your details and it seems you already have a case created with our Support team. It seems they have sent you an email with instructions, so please keep the communication with them.

@Mariehanmer Thanks for joining this thread and just to confirm, are you also having issues with your cashback reward claim for the Sense 2? Please let me know as this will help me to investigate, as well as provide you with assistance.

[Tibbey]

Absolutely amazing that Fitbit are so keen for you to buy their latest products with a £50 cashback offer.   Then when the 30 day expires and you attempt to check where your refund is they push you from pillar to post with no answers and excuses.  Anyone aware of a way of getting to someone senior to escalate? 

[Dwuuds]

I don’t think there is way to escalate, at least as far as I can tell after a month of trying to get a simple refund. I’m not sure anyone actually works at the company in a management role.

[Tibbey]

Have you been trying to get a cashback also?

Sent from my iPhone

[LizzyFitbit]

Hi there, @Tibbey. @Dwuuds Thanks for sharing your insights.

@Tibbey Thanks for getting back. I understand where you're coming from and apologize for this situation. While I don't have access to your case, I've forwarded your posts so our team can have them on hand and look into your details. Please keep an open communication with them as that's the best way to receive assistance.

[Tibbey]

Sadly I had to put something on via this route as my numerous messages to customer services result in no help at all. They just keep saying check junk/spam. Check the status of the claim. How insulting. As if I wouldn’t have been doing all that before making contact. The approval of the cashback says payment will be made within 30 days. That timescale has now expired.

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[Sairamkanteti]

@LizzyFitbit @I am also waiting for cash back for my sense2. Please help me as wel

[LizzyFitbit]

Hi there, @Tibbey. @Sairamkanteti Welcome to the Community.

I understand how you're feeling about not getting your cashback reward processed and appreciate the time taken in sharing your feedback. As mentioned before, while I don't have access to your case, I've shared your posts to our Support team so they can continue working on this matter. My best advice is to keep communicating with them so you can receive more information about this process, as well as further assistance.

[Carmen1212]

I’ve not had mine either but I’m seriously thinking about returning my sense 2 if I can. It’s not a smartwatch it’s just a very expensive fitness tracker and to say I’m massively disappointed is an understatement. I genuinely feel like I’ve been ripped off.

[Mariehanmer]

Hi
Yes I am. I got the email to say claim was received and validated but now over the 30 day period.
Thank you
Marie


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[Tibbey]

I suddenly got an email to say expect cashback soon. I won’t hold my breath. What a joke!

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[DrJoCee]

I have not received mine either. The upload page didn’t work so I couldn’t load my bank details. I have provided the invoice and serial number at least 5 times now, and still it is not being processed and I just keep getting asked for the same information over and over again. It is very frustrating.

[DrJoCee]

Any help from @LizzyFitbit please, about the above?

[LizzyFitbit · Accepted solution]

Hi everyone, and welcome to our new members.

@Carmen1212 and @Tibbey Thanks for keeping me posted. I understand where you're coming from and appreciate your feedback. Because you already have a case created, I'd suggest keeping an open communication with our Support team so they can provide you with information about this process.

@Mariehanmer and @DrJoCee Thanks for joining this thread, and I'm sorry you've not received the cashback of your Sense 2. Given this situation, I'd recommend getting in touch with our Support team via phone so they can evaluate your orders and provide you with assistance. To get connected with them, please click here.

[Mariehanmer]

Now received 


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[Carmen1212]

@LizzyFitbit I raised my case Saturday and got my cash back today (Monday)

[Mariehanmer]

Got mine now.

Sent from my iPhone

[LizzyFitbit]

Hi there, @Carmen1212 and @Mariehanmer.

I'm happy you've received your cashback! That's great news and thanks for keeping me posted. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and start your own topics. Have a good one! 😊