Having trouble setting up Wallet on Sense 2

[Clàirefm]

Fitbit sense user having trouble setting up wallet to use on watch it says card is the issue the bank confirms it's Fitbit. Any advice would be very welcome as I am ready to throw it out of the window. I have factory reset the watch, uninstalled reinstalled the app re-input the card details, and checked all details in Google 😞

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Clàirefm. Welcome to the community forums. 

Thank you for taking the time to share with me the information regarding this difficulty with your Sense. 

Before considering other options, I suggest you to confirm that your device is using the latest version of the firmware. 

Please, take a look at the following help article: 

How to update your Fitbit device

[Clàirefm]

Thank you that very well could be the issue. I did have a message for an update today but it kept on failing my software version is 60.2001.220.31 so my watch is out of date but I have had no update notifications. Do you know do I prompt an update?

[ManuFitbit]

Hi @Clàirefm.  Thanks for the response.

If you have version 60.2001.220.31, then according to the help article What's changed in the latest Fitbit device update?, your watch is up to date with the latest firmware.

Please also double-check that your app is updated to the newest version. Are you still experiencing difficulties setting up Wallet?

[Clàirefm]

Thank for the update. I have update the app on the phone it’s still not working 😭

[ManuFitbit]

Hi @Clàirefm. Are you still having the message on the screen that says something about updating the device?

What are you seeing on the screen of your Sense 2?

Please keep in mind that to use Wallet, you must be in a supported country or region. Additionally, it is important to emphasize that your bank must be on the official list of supported banks.

In the Fitbit app, could you please try to follow these steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

In addition, make sure your phone is nearby. Your phone and watch should have Bluetooth turned on and an internet connection, either cellular or Wi-Fi.

[Mima_Lor]

Same issue for me since my old Sense 2 set itself back to factory settings and a couple of days later broke down completely.

Now the new one also won't sync anymore and my bank confirms the issue is on Fitbit side as all my card settings are correct and I can pay with the card via my phone.

All respective apps are uptodate as well.

As to the measures last mentioned, I remember that this did work 3 years back, but now with Fitbit being connected to my Google account it won't let me log out of the app. So force shutdown of the app and reboot the phone alone didn't work. 

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@ManuFitbit any more advice? I did rebuy this watch as I wanted the pay function and now its not working despite all my efforts. 
This is not acceptable.