Heart monitor on the fritz using Sense 2

[Sheesha43]

• High community I'm a little disappointed today as my heart rate monitor has been slowly declining over the last couple weeks and I had a feeling it wasn't accurate but the last couple days absolutely threw me into a panic attack as it said my heart rate was 205 then 100 then 60 then 58 then 100 it's just all over the place and at some point I was ready to go to the ER thinking something was wrong with my heart. I have rebooted it multiple times I synced up the data multiple times and then I contacted customer service three times each time they say that they sent my request to a support group or something that they're going to email me back a resolution however I've waited multiple days now and nobody has contacted me. I just got off the phone again and fingers crossed someone will get to me as I finally provided a video maybe that will help. I'm very disappointed it's only been 5 months my watch should not be acting this way. I was so excited to get this. I'm pretty good at problem solving I've tried all the tricks has anyone had this issue and what happened? I would try to post a video to show what's going on but it won't let me here I'm very new to this forum I appreciate any feedback thank you.

Moderator edit: edited title to clarity

[CrisVillaFitbit]

Hello, @Sheesha43 Welcome to the community!

Thanks for letting me know about this situation in regards to the heart rate monitor on your Sense 2.

I was able to confirm you contacted support and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them once again.

[Sheesha43]

Hi. It was not resolved. They said someone will email me and I am still waiting for resolution as no one has emailed me.

[Sheesha43]

It's funny you say it was resolved because I have contacted support 3 times Everytime they say they can't help me and someone will email me now your saying to contact them again because it was resolved? How many times until someone can put in for a replacement which is needed because the thing is BROKEN. So ridiculous my watch isn't even 5 months old and I haven't been able to use all week.

[Sheesha43]

Oh my gosh I just got this resolved! Thank you so very much there's a reason I have been a fit bit supporter for so many years I've been extremely frustrated this week but the customer service reps came through and also apologized for the late response as they've been receiving high volumes and were able to verify a replacement was needed due to the malfunctioning with the video I sent. I appreciate everyone's helping this matter thank you so much!