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How do I return my Sense 2 for refund?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-26-2023 00:17 - last edited on ‎08-28-2023 09:20 by Fitbit Moderator

‎08-26-2023 00:17 - last edited on ‎08-28-2023 09:20 by Fitbit Moderator

I bought my Sense 2 just under 45 days ago. Over the last week it’s stop syncing, receiving notifications etc. I’ve followed all the steps, more than once, and it’ll sync once and then stop again.

Having read all the forum posts I’ve decided I want to return my watch as it simply doesn’t work, and doesn’t do what I want it to (and what I paid for!!!!). Two issues, however:

1.I can’t get hold of customer support. Every time I click a link it says there’s a problem and can’t put me through.

2. I no longer have the original packaging. Will I really be punished to the tune of over £250 for not providing packaging worth a few pence?

 Getting super anxious as my returns window runs out soon, but I can’t get hold of anyone to discuss any of the above. Feeling totally helpless and a bit ripped off, to be honest.


Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎08-26-2023 07:29

‎08-26-2023 07:29

Hi @KatRingers if you bought your Fitbit directly from Fitbit.com then you have 45 days in which to return it. Other retailers vary in their return window.

You'll need customer support and only they can tell you if that box is required.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-28-2023 09:23

In response to Odyssey13

‎08-28-2023 09:23

Welcome to the forums, @KatRingers. @Odyssey13 Thanks for your great help!

@KatRingers Thanks for the detailed information, and the steps you've tried on your own. I went ahead to check your details and it seems you already have a case created with our Support team. While I'm sorry your Sense 2 didn't work for you, I'm glad you're receiving assistance and please reply back to them if you have any other questions about this process.

Best Answer