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How do we find out status of warranty replacement orders?

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‎09-13-2023 06:18

‎09-13-2023 06:18

Hey all. My sense 2 started to fall apart within the 1 year warranty period so Fitbit agreed to replace it. Whilst tracking was excellent for sending my device back to Fitbit (I could follow the journey through various countries, customs etc all the way to Fitbit in Netherlands) I've not received anything that gives me an idea of when they will send my replacement device. I have a case number from when I contacted the Fitbit support agent but can't find anywhere to check up on that case number. Any clues much appreciated

10.0.0.0.1 192.168.1.254
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2 REPLIES 2

‎09-13-2023 17:24

‎09-13-2023 17:24

Hi, @bravo6! I would suggest contacting Fitbit Support directly to get a status, since you already have the case number. They should be able to find the internal status for you.

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‎09-16-2023 08:37

‎09-16-2023 08:37

I sent my Sense 2 to be replaced 8/17/23 and the company received it 8/24/23. I received an email from fitbit requesting for me to verify my mailing address.  I had not receive any other info since then. I've called customer service several times and all I am told is that their is a delay in shipping and they are unable to provide expected delivery day.  Customer service say that they don't know the reason for back log. I am also looking how to get answers to my questions.  Most importantly, I want to know when I will be able to use my Fitbit once again.

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