Impossible to sync app with Samsung (Sense 2)

[gabmatei]

Hi all.

I am trying to sync my app for Sense 2 with my Samsung phone (One UI 5.0, Android version 13) and it just does not work... Tried pretty much everything suggested on this forum.
This morning I uninstalled and reinstalled the app and am now on version 3.73.

On the app I get this message "there was an error while bluetooth pair your device", tried several times and same message.

Any solutions? How do I make my Sense 2 discoverable to my phone?

Essentially this means I have been unable to use my app for several days nows which is very frustrating especially that it's not the first time I'm encountering similar issues.

Thanks so much!

[Rich_Laue]

Hi @gabmatei if your Sense 2 is turned on, open the Fitbit App, this app should find the Sense 2. The fact that the App tells you that there is an error, tells me the app found the Sense 2. 

You haven't mentioned which Samsung phone, but in general, Fitbit has little issues with Samsung phones. 

Without knowing what steps have been tried, or if the tracker is still connected to your fitbit account. Never remove a non-syncing tracker from an account, until the other 10 or so things have been tried.

Steps to try 

• Check for Fitbit App updates
• Check for phone update
• Remove tracker from the phones bluetooth
• Through the phones settings, Stop the fitbit app
• Clear the Fitbit app's cache 
• Clear the phone's Bluetooth cache
• Restart the phone, better to shutdown the phone
• Restart the tracker, again it is better to shutdown the tracker 
• Clear the Fitbit App's data, you will need to log back in 
• Remove the Fitbit app, restart the phone, or at minimum, restart the phones Bluetooth. Fitbit Bluetooth drivers and background services have been removed. 
• If everything above has failed, the only other thing I can think of is to remove the tracker from the fitbit account. (I have only had to remove a tracker, to fix a sync issue, once in the last 9 years, I also have only had Samsung phones)

You may want to try and sync after each step above. The next time there is a sync issue start with the step that worked today. 

[gabmatei]

Hi there.

Thanks so much for taking the time to respond. Just before seeing this, I had followed the advice from @LizzyFit on another thread and remove my device from the app to set it up again - now my phone's bluetooth does not detect my Sense 2 at all (my device is charged, the phone works perfectly well with speakers etc). Should I do a factory reset? Any other suggestions

Thanks so much - I find all these issues so very annoying!