Locked Fitbit Sense 2

[gailydan62]

Hi can anyone help me get back into my Fitbit? It’s locked and I can’t do it on my phone for some reason

[EstuardoFitbit]

Hello there @gailydan62, welcome to the Fitbit Community!

I'll be glad to help you with this issue, there are some steps I'd like to suggest in this case:

• Don’t plug the Fitbit device into the charging cable.

• Press and hold the device’s button until the screen turns off, then begins flashing.

• When the screen begins flashing, release the button and immediately press and hold the button again.

• Wait for the Fitbit logo to appear. Once the logo disappears and the screen begins flashing again, release the button, then press and hold the button again.

• When the Fitbit logo appears, release the button, then wait for the watch to complete the factory reset.

After the Fitbit logo appears, the device will show an image with a phone icon and a setup indicator. For the next steps, refer to the instructions for "How do I set up my Fitbit device?"

[gailydan62]

Hi I’ve tried all this and no results. On the screen of the Fitbit watch it says unlock with ur phone and it’s flashing red on the back of the watch

[EstuardoFitbit]

Hello @gailydan62, thanks for letting me know that. 

In this case, since the previous steps didn't work, we'll have to move on to the next stage.

Please take a couple of minutes to fill out this form with your information, including a short description of the issue you are experiencing. One of my colleagues from the support department will contact you soon.