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Metal back plate fell off my Sense 2 - How do I fix it?

‎04-27-2026 06:25

‎04-27-2026 06:25

Help.....Help.....

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2 REPLIES 2

‎04-27-2026 07:28

‎04-27-2026 07:28

@SteveAich   Please contact Support first, especially if your Sense 2 is under warranty.  If Support can't help you, try a mobile phone repair shop.  They should have the right kind of electronics glue.  I stopped by a shop once and asked if they could do it, but they wanted to see a broken device.

Check out this YouTube video for DIY repair.  This is a US company and you can buy the tools and their glue from them if you are in the US.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-27-2026 07:30

‎04-27-2026 07:30

Hello @SteveAich!   It’s great to hear from you! 

I'm sorry to hear that the metal pieces on the back of your Sense 2 have fallen off. 

Since this problem is primarily physical, my suggestion for you is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

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