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Metal charging plate on Sense 2 came off

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‎12-12-2023 03:38 - last edited on ‎12-15-2023 12:16 by Fitbit Moderator

‎12-12-2023 03:38 - last edited on ‎12-15-2023 12:16 by Fitbit Moderator

The metal charging plate on the back just came off. I have only had the sense since January

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎12-12-2023 05:00

‎12-12-2023 05:00

Hello @HoneyB73 and welcome to the Community.  Please contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
2 REPLIES 2

‎12-12-2023 05:00

‎12-12-2023 05:00

Hello @HoneyB73 and welcome to the Community.  Please contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎12-15-2023 12:20

In response to LZeeW

‎12-15-2023 12:20

Welcome to the community, @HoneyB73. @LZeeW Thanks for your great help!

@HoneyB73 Thanks for bringing this to my attention. I understand how you're feeling as this isn't the type of experience that we want you to have with your Sense 2. I contacted our Support team to request a case for you, but it seems you already received assistance. I'm glad your case is in good hands and if you have any questions about their resolution, please get back to them.

By the way, I'll mark @LZeeW's post as the Best Answer to help other members who might be experiencing similar issues.

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