07-10-2023
16:41
- last edited on
07-17-2023
15:13
by
LizzyFitbit
07-10-2023
16:41
- last edited on
07-17-2023
15:13
by
LizzyFitbit
Has anyone had this problem and is it safe to use superglue to fix. See pic
Moderator Edit: Clarified subject
07-11-2023 02:37
07-11-2023 02:37
Hi @rickmusser - thanks for the great photo, others have had similar problems - while you can glue it back the metal bits perform a function and if not done right could cause things not to work.
Why not just get it replaced under warranty for one that isn't broken?
Author | ch, passion for improvement.
07-17-2023 07:46
07-17-2023 07:46
One just fell off mine this morning!
07-17-2023 15:24
07-17-2023 15:24
Welcome to the forums, @rickmusser and @Wednesdayschild. @Guy_ Thanks for your help.
@rickmusser Thanks for bringing this to our attention, and taking the time to share a picture of your watch. I went ahead to check your details and it seems you already have a case created with our team. I'm sure they'll continue helping you with this matter, so please keep an open communication with them.
@Wednesdayschild I'm sorry you're having the same issue with your Sense 2, and thanks for the update. I've requested a case on your behalf so our Support team can investigate and see what can be done for you. You'll receive an email with more information shortly.
07-18-2023 09:50
07-18-2023 09:50
This happened to me yesterday, how can I get this repaired thru Fitbit.
07-18-2023 09:53
07-18-2023 09:53
Ours was under warranty. I have returned it to Fitbit.
07-20-2023 13:20
07-20-2023 13:20
Hi there, @rickmusser. @ashlynnflee Welcome on board.
@ashlynnflee Thanks for joining this thread and I've requested a case for you so our Support team can bring a solution for you. They'll get in touch with you via email, please keep an eye on your inbox.
@rickmusser I'm happy to hear that and please reply back to our team if you have questions about your case.
07-26-2023 05:00
07-26-2023 05:00
Fitbit has sent me a replacement Sense 2
07-26-2023 14:17
07-26-2023 14:17
I’m so happy to see that this has happened to others too. Mine fell off too after seven months, but warranty was rejected by the service technician due to quote: «Rejected. Damage due to faulty use, sensors does not fall of by themself, this is due to use in the shower and is not covered, unit shall not be used in the shower or in the bath at all. Faults due to faulty use is never covered»
I tried telling the technician that Fitbit.com says «waterproof to 50 meters, shower and more» but then he changed the reason for rejection to be «damage caused by user, and mlssing parts on the backside» (which is why I claimed warranty the first time…) The damage I was supposed to have caused was breaking the glass, but it is spotless.
The clock is 100% functional, it’s only the sensors that are missing.
Can you please help me?
Kind regards Harald, Norway
07-26-2023 17:41
07-26-2023 23:25
07-27-2023 08:44
07-27-2023 08:44
Hi there, @Wednesdayschild, and a warm welcome to @Hardtop. @Guy_ Thanks for the heads up!
@Wednesdayschild Thanks for keeping me posted. I'm glad you'll receive a replacement and I hope you enjoy the experience with it.
@Hardtop Thanks for the picture, and the details provided. I went to check your details but I couldn't find an interaction with our Support team. Nevertheless, I requested a case on your behalf so you can receive further assistance. You'll receive an email with more information, keep an eye on your inbox.
07-27-2023
22:30
- last edited on
08-29-2023
05:06
by
DavideFitbit
07-27-2023
22:30
- last edited on
08-29-2023
05:06
by
DavideFitbit
Thank you so much, I really appreciate it.
Just a little update here. The support team (Lis) have contacted me, and they are sending a new watch! Super service! Thank you @LizzyFitbit again for helping. 😊
07-28-2023 08:05
07-28-2023 08:05
Hi there, @Hardtop.
You're very welcome. I'm glad you're about to receive a replacement and I'm sure you'll keep crushing your goals with it.
I'd like to invite you to check our Health & Wellness board where you can make new friends, start your own topics and interact with other members working toward a healthy lifestyle. Have a great weekend ahead!
07-29-2023 00:43
07-29-2023 00:43
This just happened to me today. I took my watch off and one of the metal pieces was still on my wrist? What can I do about it?
07-29-2023 00:48
07-30-2023 11:44
07-30-2023 11:44
Welcome to the community, @Kamkam85. @Guy_ Thanks for always helping our members.
@Kamkam85 I'm sorry this happened to your Sense 2, and thanks for taking the time to report it. Given this situation, I've requested a case on your behalf so our Support team can look into this and see what can be done for you. You'll receive an email with more information shortly.
07-30-2023 15:13
07-30-2023 15:13
I had one fall off. I just went on the chat, provided a photo to show what happened, was asked to take a photo with a case number, snd I’m getting a replacement. Don’t glue it. There are contacts there and you will void the warranty.
07-31-2023 08:22
07-31-2023 08:22
Hi there, @Babci6.
Thanks for sharing your experience and suggestions. I'm glad you're receiving a replacement and I hope you can keep crushing your goals with the Sense 2. In case you have time, check out our Health & Wellness board where you can meet more people, find tips and encouragement from other members, and start your own topics.
Have a good one!
07-31-2023 08:30
07-31-2023 08:30
One of the reasons I decided to check the community was to see if anyone else had the same issue. I was surprised at the number of people who had the same issues. I figured putting my experience and solution in, would help someone else get the help they needed.