Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[Garbutt]

Hi mine has fallen off bought it 8th December 2023 

What did Fitbit do about it thanks 

[AllenR2]

I would immediately contact support.  If you bought it from an authorized merchant they should replace it or fix it -  so sorry - it’s happened to me also 

[Garbutt]

Hi

I have contacted Fitbit I bought it from Currys
Did they replace yours ?

[Barbzie]

They did Nothing! I'm still wearing it. Not sure how accurate it is. The
point is .. we shouldn't have to glue it back on or anything else. They are
knowingly selling this product that has these issues. They don't seem to
care once they received our money. That's just bad customer service.

[Garbutt]

How long have you had it ? I've had mine 11 months
They seem to last a year and then something goes wrong with them £220 watch
they are not cheap.

[Barbzie]

About the same amount of time

[Garbutt]

If it's under warranty aren't they supposed to do something about it ???

[doctorkrit]

I just got the same problem.

[AllenR2]

To All-

You  should start a help inquiry with Fitbit support -if you’re out of warranty they may give you 35 percent off on a replacement.   

I still believe they should stand by all of these - it’s a manufacturing defect -

I am a longtime user - Blaze - Sense - Sense 2

Check out this long time service company in Washington State - I’ve been in touch and they are coming up with a plan for parts and service or just  parts -

 

[AllenR2]

Here are my Sense 2s - the one on right is one I bought on Marketplace while waiting for my 35% replacement for my original Sense - paid 65 for it in May —and pieces fell off within a month  -

[dustinsrn]

One of these fell off mine and went missing can we order replacement ones?

[AllenR2]

I’m a customer like you - reach out to customer support on your app .  

[MelindaCamara]

I have the same issue with mine and it is hard to get it to charge.  And only holds a charge for ca day or two it's horrible I can't go without a watch on . What is the fix for it?

[Barbzie]

I bought a different brand. I had no choice. It started not to charge

[Brown_7]

Metal trim on back of Sense 2 fell off struggling to find details of how to get this fixed under warrenty. Can anyone assist?

Thanks in advance  

[davidlau]

https://community.fitbit.com/t5/Sense-2/Metal-trim-on-back-of-Sense-2-fell-off/m-p/5426933

[Itschristie]

 I have been very careful with the wear and use of this device.

i have only been wearing this for 5 months.

it is my 9th Fitbit and I love the devices and the stored data in the app. 
trying to remember how to open a case. I didn’t buy the device through Fitbit themselves this time but it was purchased new and activated on my account same day

[LizzyFitbit]

Hi everyone, and a warm welcome to our new members.

Thanks for keeping me posted about your Sense 2. I'm sorry for the inconvenience this has caused and appreciate the pictures and all your efforts while working on this matter. As I mentioned before, I'd recommend getting in touch with our Support team as they're able to evaluate your case and see what options are available for you. I understand some of you have done so, but please get back to our team for any doubts or questions about your Sense 2.

Our team is available via chat and phone, just click here to start the interaction with them.

By the way, please take in mind that any modification or alteration on a Fitbit product could void the warranty.

[Garbutt]

Hi

I have posted it back today it's less than 1 year old £250 watch and it's
broken already not good Fitbit

[andrewerdely]

How do I contact the support team?

Best regards,

Andrew Erdely