Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[SharMare]

Hi, this just happened to me. How did you get it fixed? Thanks for the info

[Grlee]

Glued mine back with gorilla glue and had no problems after that. Just make
sure the glue is applied very carefully. That kept my watch working until
the battery started to not charge. So after looking for a different watch,
that had all of the options the Fitbit sense 2 has I ended up buying a new
sense 2. If Apple ever get oxymetry again I will probably buy that.

[Itsakathy]

I used the chat feature for customer service.  

[Athletewannabe]

What is the place please

[AussieAussie]

Good luck sticking them back on. It's tricky & requires a steady hand with
the right glue. I saw a couple of posts with advice on that. I tried
superglue & the bar came off again a month later so I can't recommend
that.👍

[mikeymoo21]

found same issue with mine last week, not sure where or when the piece has fallen out. 

[atargroup]

what is that sensor used for ?

[Garbutt]

Hi

Mine was under warranty so I sent it off and got a new one

[AshleeH25]

This has happened to me as well. I tried to submit info to the support team but it will not allow me. @LizzyFitbit could you possible assist with this?

[AussieAussie]

If the warranty has not expired, I have seen recent posts on this forum
reporting success with replacements from customer support so it seems worth
persisting. Fitbit seem to be finally taking notice of this issue. Good
luck.

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Congratulations on your success.  It is encouraging to see more positive posts coming through where Fitbit are actually listening to customers & acting to address this issue.

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The metal strips are electrodes for the sensors that track heart rate. My
Versa 2 still reads heart rate without the metal strips but may or may not
be as accurate as before.

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Moderator edit - merged messages

[bethp92]

This has happened to mine too, one of the metal trims has fallen off! I’m assuming Fitbit will only assist if it was purchased less than a year ago? I purchased mine 18 months ago but for the price you pay it’s extremely disappointing that this has happened 😞

[AussieAussie]

It's a 2yr warranty so you should get some satisfaction from Fitbit. Worth
a try - people are getting somewhere it seems.

[Um0yeah]

My Sense 2 is less than a year old and I was getting changed when this metal thing dropped to the ground. I’m so disappointed and, despite being during opening hours, I cannot get in touch with Fitbit Support 😭😭

I tried using the “Call me” option and it just said it couldn’t connect me at this time and I should try again if I still needed help. 

I’m so devastated rn 

Can I still wear it in the meantime? Is it dangerous? 

  

[bpuls6088]

Clearly a manufacturing defect, given how many of us are seeing this.  Mine just fell off at exactly a year.  No warranty b/c they don't like the Amazon store I purchased from.  so sad the way Fitbit has degraded.  I've been a customer nearly 15 years and they don't seem to care at all.   I guess it's finally time to look into a device that lasts more than 18 months.  Really loved my Fitbit and the data, but this lack of providing a quality device or good warranty has me near my end.

[BarbM22]

I just discovered one of my metal pieces is gone. Is watch safe to use without the metal piece? The watch is a Fitbit sense 2 purchased from Amazon January 7, 2023.  Can watch be fixed?

Barbara Mills 

 

[K0MM4ND3R]

Happened exactly the same to me, only 1 fell off, i never took a bath nor swim with it, don't know what to do, i think gluing it it's not a smart option.

[BarbM22]

Thanks for your reply.

I don't know where the piece went. I never got mine wet either. Mainly want to know if watch is safe to wear and charge.

[AllenR2]

sorry about the issue - I’ve been wearing Fitbits for many years and this is a known problem .   I am wearing a 35% off Sense 2  I bought through Fitbit support when my original Sense 1st gen died prematurely- so far OK.  You should contact support .   I also have a spare Fitbit Sense 2 that I bought used and it eventually had the contacts fall off the back .   I bought a new back from an electronics shop in Washington state and my electrical engineer son in law (who worked for Fitbit years ago ) repaired in January .   He pulled the contacts off the replacement back and used the special glue - very carefully !    I hope you can get some satisfaction on the issue .   I like the shape of the Fitbit sense 2 and the functionality of the app as does my wife -  but I will got to another brand eventually 

[BarbM22]

Thank you for your reply.  I love the watch. It is sad it has this quality flaw with the sensor plates falling off. 

[Athletewannabe]

Please tell me the name of the shop where I can buy them