Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[Itsakathy]

I would reach Fitbit through chat. They replaced mine when out of warranty 

[AussieAussie]

First, don't fret too much about it as the Fitbit will continue to work
without the metal strips. Personally I do not recommend glueing the
strips back on yourself unless you have an extremely steady hand for the
tiniest amount of glue or have done this type of repair before. I did it
once and the strip came off again 2 weeks later. No metal strips for a
year now & my Versa 2 is still working. Judging from all the posts on this
issue many, many others have had the same thing happen after doing a home
glue job on those metal strips.

[Bambam6868]

Mine fell off a long time ago and I had read that Fitbit wasn't covering them under warranty. I tried gluing them on, but it didn't last long. I haven't worn mine in over 6 months now. I had gotten it as a Christmas gift in 2023. Didn't last a year. I tried wearing it without them and I ended up getting rashes in the spots where the metal was. I was very disappointed in the product. I'm not sure how I didn't see this string before, although it's not always easy to find specific conversations in forums. I would like to know how I could still get a replacement under warranty.

[Elielys]

I’m having the same issue. 😞 How can I solve this? 

[bethp92]

I purchased mine August 2023 and after reading comments on here decided to contact them on live chat just in case a couple of weeks ago. They told me it was still covered and generated an exchange, I had to send my face of my Fitbit back and once they received it they’ve sent me a brand new face, so it’s definitely worth a try as it seems to be a common fault with the Fitbit.

[fjoel]

Hello -

My fitbit sense 2 watch has lost one of the 2 metal covers on the back side of the watch.  I just noticed it last week and have no idea where the metal cover went - as it started to irritate my wrist.  I remove the watch daily and never get it wet.  I'd like to get it replaced or repaired.  Please advise.  

[Zeromeg]

Same thing just happened to me.  I found a piece Sunday and then the other came off today.  At first I had no clue what it was.  But the 2nd piece I found in bed and put 2 and 2 together. 

[AllenR2]

If you are out of warranty - Fitbit  Support might still  help you.   There is a repair shop in Washington State that sells a special glue - it’s tricky to glue these pieces on .

[KelleyH23]

Hi, this just happened to me this morning. I’m not sure where the metal piece is. It’s gone. Is there a way I can send it back to Fitbit to get a new one issued to me ? 

 

[bcumings]

Contact support. If it's under warranty yet, they'll likely send you a new one. I've done this twice now for sure. Potentially, a third time if they send me one as they mentioned they were going to. I am out of warranty and they originally sent me a 35% off email, but then decided to replace it.

I haven't seen an email indicating this is actually happening, but I plan on following up on Monday. Typically, they send me an email to print off a label to ship the Fitbit back. Then, once they receive it, they ship a new one.

My guess is they feel bad this has happened to me 3 times now. Time will tell. 

---

Oh and when you ship it back only send the watch itself. Don't send the bands back. They only ship back the watch and not the band. I forgot this the last time and ended up needing to buy a new band.

[WhatsUpAnski]

My Versa 2 is one month out of warranty.  Can I safely glue the metal piece back on?  What arenthe instructions to do this correctly?

---

Adding on.  Purchased 3/19/2024, shipped 3/26/2024.

[AussieAussie]

You can glue the strips back on, however it's very tricky, needs a very
steady hand & only a few tiny, tiny drops around the edge. Be warned - it's
very easy to stuff up unless you're practised at it. For that reason I do
not recommend doing it yourself, but have a jeweller or watch repair person
do it properly. Your local MR MINUTE or shopping centre shoe repair stand
would be good at that sort of thing, and won't charge a fortune for a quick
fix like that.

[MissyMonty]

I had one side fall off, too! Is it safe to wear without it?

[Athletewannabe]

Yes completely as far as I know. Depending on which bracket fell off you will just lose some of the high end functionality Like the one that performs something like an E.K g

[xhris4340]

I also have had this same issue; it fell off this weekend but I was out of town and I have no idea where I may have lost the metal trim. How can we get this fixed if we bought it used off Amazon?

[AllenR2]

Did Amazon have a warranty on this ?  Did you register it with Fitbit ?   Not sure what you paid but there are  parts available at a repair shop in Washington State (do a search for Joes )   There are videos out there .

[xhris4340]

Thank you for your response. I bought it from Fitbit's official store on Amazon in August, but because it was opened and used (basically brand new though), no warranty was given. I'm in Arizona, so I'll check out replacement pieces and tools, I would rather just have them fix it as it is their product.

[AllenR2]

You should call Fitbit support definitely !   When you said you bought used I figured it was third party . Good luck !

---

PS - I bought a 3rd party used one last May as my original Sense 1 died out of warranty .   We were leaving for Europe so I grabbed one one used ..  . Fitbit had offered me a 35 % discount on a new sense 2 which I bought from them when we got back from Europe .   The used one had the same problem as yours did but have a spare now - and I was able to get the parts from a third party . It was a lot of trouble .

[TheGrimm]

---

I've just experienced the same issue with my device. This is the second Fitbit I've owned that developed problems just weeks after the warranty expired. Like others, I contacted support and was offered a 35% discount on a new device. However, given the cost of replacements, it's clear that either the warranty period should be extended or the discount should be more substantial. Most people can't afford to buy a new device every year at these prices. Fortunately, I have the means to repair this properly myself, but I’ll be exploring more reliable alternatives.

[KeithHeise]

This happened to me today. had happened in the past and I glued which solved the problem, today the piece came off and I do not have. Can they be provided or purchased.

Unit is greater than a year old.

Thanks,

k