Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[Smbarger]

Just stopping by to say this happened to me too. Both of mine fell off. Luckily, I noticed when one of them fell off so I could glue it back on. My watch was purchased in 2023 so the warranty has expired. Is there any way to get a replacement metal strip?

[AllenR2]

Make sure you are registered as a Google Fitbit account and go to help- customer service - they may replace it.   
There  is a place called Joes in Washington State that sells a replacement back - we peeled off the metal strips off of a new back - and Joes sells a glue.  But only if you are technically proficient - 

[Peachez4lyfe]

One of mine recently came off as well. How do you contact support? The site just keeps sending me in loops back to this post.

[MarioSFitbit]

Hi @Peachez4lyfe and warm welcome to the forums. 

I appreciate your message and feedback, and I'm sorry to hear that you are experiencing this situation regarding the Metal trim on the back of Sense 2 falling off. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

I was able to confirm that you already contacted support. Keep in touch with them since they have more tools in order to find your options. 

[Stoney722]

I am having the same problem with looping around and unable to contact customer service about the same problem with metal falling off.

[4150Mudge]

Mine also fell off both sides 

[JordanPS]

Hey, any idea what kind of glue? I cannot get to the US or Washington at this time... 

[AllenR2]

 see if you can find this - 

[WarlordPhil]

Well to update... the new one last 30 days and then one of the plates fell off of it too. No showers, no swimming. The worst it has had to deal with is being worn outside in 90+ F degree heat for. 

Another replacement on the way.

[FitJersey]

This just happened to me today! Trying to contact support but it just keeps bringing me to the forums. Super frustrated. 😔

[brossow]

Wondering if anyone has had any luck getting this covered on a Fitbit out of warranty. My wife has one that she's treated almost like fine china yet today the metal strips fell off within hours of each other, both while she was wearing it. We have both strips, but it's clearly a manufacturing problem that we shouldn't have to repair ourselves.

[bpuls6088]

Nope - they will not cover it after warranty, even though it is clearly a
defect they created. There’s a site listed somewhere in this thread that
you can buy glue and reattach (and replacements if you lost). I did that
about 6 mos ago and so far so good.

[AllenR2]

There is a store called Joes Gaming in Washington State- they sell a special glue but you need to be very careful as far as contacts on watch - you should still try to contact Fitbit support as it’s  a well known issue .

[K0MM4ND3R]

It should be covered yes

[Sense2_problems]

Mine lost one too. 

[Tigherebecca]

@LizzyFitbit can you please pm me?

[Kalyn.S]

I was rejected for a fix when this is clearly a manufacturing error, based on the dozens of posts I am seeing 

[WhatsUpAnski]

Mine turned into a safety isssue.  Battery over heated.  I had to answer some question about charging and use.  I got a brand ne w replacement and was 5 months past warranty end.

[AmberB123]

One of mine has fallen off now too 😩

[SusanR1]

Mine just came off today. I contacted fitbit but waiting to hear back. Is this covered under warranty?