Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[AllenR2]

Be very careful not to touch the pins.  You will lose your warranty with any repair if you have one   . There is a special glue for smart watches etc - electronics cold press lamination adhesive - check with Joes GE in Washington state .   We fixed one that was out of warranty  and bought used as a spare .  Hold it together with a clothespin or similar while it sets -

It takes a lot of heat for these pieces  to come off - a design flaw definitely 

[Niecy17]

Nice one! I used T-7000 electronics repair glue on my Sense II, but the metal bracket still falls off after about three weeks or so. I think oils and salt from sweat breaks the adhesion. 🤔 I might have to check yours out. Thanks for sharing 🙏🏽

[AussieAussie]

One of these metal bars came off my Fitbit Sense 2 just 6 months after purchasing (& stopped tracking oygen levels) & 2 nights ago the other one came off during my sleep & now won't track my sleep. Considering I paid hundreds of $ for what I thought was a solid piece of hardware, this not good enough.  Watch was purchased 2.5yrs ago during a Perth holiday at Myer Carousel. I live remotely so returning to store under warranty was never going to be able to happen without great expense.  So my question is, can I purchase replacement bars and, if so, how do I attach?  I tried super glueing the first one back on but that DID NOT WORK.  THE GLUED ON BAR CAME OFF AGAIN DAYS LATER & never resumed tracking my oxygen after it was repaired.  As a person with COPD I really need a reliable smart watch that tracks oxygen levels, not unreliable crap like this.  How can I keep track of my health metrics when this happens?  Well, I can't so will have to try an Apple watch I think, unless FitBit customer service comes through for me, which I doubt will happen based on reviews.  We'll see.  

[AllenR2]

I would buy a simple 02 level monitor if this is a health issue - goes on a finger for a quick reading.   I really wouldn’t trust a watch which will not be a true gauge .   Fitbit support may offer you a new watch with a discount if you can get hold  of them .   It’s a shame this happened to you .

[AussieAussie]

You're right & I do use one of those too, but don't always carry on me hence using the Fitbit feature, which (when it's working!) is accurate enough for me. 

[Itsakathy]

Mine fell off too. Must be a defect in the design.  Looks like it’s happening a lot. What do these pieces do? 

[AussieAussie]

They're aluminium plates to protect the sensors and may also act as conductors for the sensors? - can't find much info on conductivity in my research so don't take that as gospel.  2 weeks on from the bottom bar coming off, I am still getting sleep data so that's something, but I haven't had oxygen  tracking since the top bar came off a year ago. 

[Itsakathy]

I chatted with Fitbit and they covered a replacement even though it was out of warranty. Maybe give a try. 

[SageAurora]

I chatted with them too... Apparently trying to look up my warranty information generated an error in their system. So they were escalating it and were going to get back to me... Need to double check my spam folder but I haven't seen anything yet.

[honkerdown]

This is a very, very rare case. 

[Hlprosper2003]

Are you saying the metal tr falling off is a rare case? Because. Judging by all the forums I’ve looked up manyyyyy people have also had this issue. 

[honkerdown]

Sorry for any confusion.  It is a very rare case the Fitbit is covering this outside of the warranty period.  

They refused to do anything about mine 30 days out of warranty when the first strip fell off.  This is after it spent the first month under a Christmas tree as a gift for my wife.  The second fell off some time later.  I super-glued them both back on, and have had no problem from the strips ever since.

I work in manufacturing and deal with product quality.  At the very least this is a manufacturing defect, but given the long time that this keeps recurring, it is almost certainly a design and materials defect.  Deny, deny, deny...

[AllenR2]

There is an ECG app in the Fitbit Sense 2 and these metal plates conduct signal I’m guessing .

I never use that app but tried last night - 

Good luck with your issue -

[SageAurora]

I ordered a special glue that's intended for this sort of thing and will make my own repair if they don't get back to me soon. I've done a lot of computer and phone repair so I should be fine... Was just hoping they'd stand by their product.

[Jo_M_B]

This has also happened to me. I Keep my fitbit dry, no showers, baths, or swimming. Even though you are supposed to be able to do those thing. Mine still fell off. I am outside of the warranty period now so I don't think they will help me. Clearly this is a manufacturer defect. These things aren't built to last more then a year. I've been so disappointed with the quality of fitbit products I've through a few warranty issues :(. I like the features but I am not confident I should put any more money into these products. 

[Hlprosper2003]

Thinking of switching to an Apple Watch but unsure which to get and if they will hold up better than the sense 2. I’m aware that you have to charge it everyday which is fine but I just hope I can get more than 2 yrs out of it.

[AussieAussie]

No, I am definitely not saying that I'm a rare case. I'm aware that this
is a widespread problem & all I've done on this forum (since posting the
metal strip problem) is reply to others who respond with the same problem,
so I don't know how you got that impression.

[Niecy17]

It seems to be more reliable, but the only thing is that Apple watches pair with Apple products, not Android. Fitbit pairs with IOS and Android. Basically, making it universal. 

[Itsakathy]

I started with Apple Watch. Battery went dead too fast. I like the sleep information I get with Fitbit. This piece falling off is a problem that Fitbit needs to address. Apple Watch is significantly more expensive. I can buy two fitbits for one Apple Watch. I also like the community challenges and sharing. 

[ConcernedClover]

Hi, I am a Fitbit Sense 2 owner/user and my metal plate came off. I bought mine in 2023. What can I do? It happened through normal/regular usage and I have not tampered with it or glued it back on. It's just sat here in front of me.