Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[Itsakathy]

I would reach Fitbit through chat. They replaced mine when out of warranty 

[AussieAussie]

First, don't fret too much about it as the Fitbit will continue to work
without the metal strips. Personally I do not recommend glueing the
strips back on yourself unless you have an extremely steady hand for the
tiniest amount of glue or have done this type of repair before. I did it
once and the strip came off again 2 weeks later. No metal strips for a
year now & my Versa 2 is still working. Judging from all the posts on this
issue many, many others have had the same thing happen after doing a home
glue job on those metal strips.

[Bambam6868]

Mine fell off a long time ago and I had read that Fitbit wasn't covering them under warranty. I tried gluing them on, but it didn't last long. I haven't worn mine in over 6 months now. I had gotten it as a Christmas gift in 2023. Didn't last a year. I tried wearing it without them and I ended up getting rashes in the spots where the metal was. I was very disappointed in the product. I'm not sure how I didn't see this string before, although it's not always easy to find specific conversations in forums. I would like to know how I could still get a replacement under warranty.

[Elielys]

I’m having the same issue. 😞 How can I solve this? 

[bethp92]

I purchased mine August 2023 and after reading comments on here decided to contact them on live chat just in case a couple of weeks ago. They told me it was still covered and generated an exchange, I had to send my face of my Fitbit back and once they received it they’ve sent me a brand new face, so it’s definitely worth a try as it seems to be a common fault with the Fitbit.

[fjoel]

Hello -

My fitbit sense 2 watch has lost one of the 2 metal covers on the back side of the watch.  I just noticed it last week and have no idea where the metal cover went - as it started to irritate my wrist.  I remove the watch daily and never get it wet.  I'd like to get it replaced or repaired.  Please advise.  

[Zeromeg]

Same thing just happened to me.  I found a piece Sunday and then the other came off today.  At first I had no clue what it was.  But the 2nd piece I found in bed and put 2 and 2 together. 

[AllenR2]

If you are out of warranty - Fitbit  Support might still  help you.   There is a repair shop in Washington State that sells a special glue - it’s tricky to glue these pieces on .

[KelleyH23]

Hi, this just happened to me this morning. I’m not sure where the metal piece is. It’s gone. Is there a way I can send it back to Fitbit to get a new one issued to me ? 

 

[bcumings]

Contact support. If it's under warranty yet, they'll likely send you a new one. I've done this twice now for sure. Potentially, a third time if they send me one as they mentioned they were going to. I am out of warranty and they originally sent me a 35% off email, but then decided to replace it.

I haven't seen an email indicating this is actually happening, but I plan on following up on Monday. Typically, they send me an email to print off a label to ship the Fitbit back. Then, once they receive it, they ship a new one.

My guess is they feel bad this has happened to me 3 times now. Time will tell. 

[bcumings]

Oh and when you ship it back only send the watch itself. Don't send the bands back. They only ship back the watch and not the band. I forgot this the last time and ended up needing to buy a new band.

[Zeromeg]

No such luck here.  35% discount.  Given the scale that is unreliable, the iconic recall, and the clear quality/design flaw with these, I think it is time to get away from Fitbit.  I have a subscription and probably went renew for myself or my girlfriend. 

The 35% is something but when buying thru Amazon, in comparison, not enough to make me take a chance on hoping a device is made any better going forward. They need to work on their quality, design and durability and treat customers better until they do if they want to keep 'em.