I loved my Sense 2 until it died shortly after the warranty period ended. I used my hard earned Airmile points to purchase my Fitbit (a value of over $300CAD). I wanted it for the AFib feature. When the screen went blank (some random green lines at the time) I reached out to Fitbit support and they tried to help me. They tried many things with me over the phone but nothing worked. They concluded that there was no way to fix the problem.
I only had my Fitbit for less than 16months. The company offered me a small discount if I purchased a new Fitbit. Besides the crazy expense, I can not justify spending so much money for a product that is faulty. I honestly believe that they should have replaced the Fitbit for free. It is unbelievable to me that they don't seem to care. I did write them a follow-up email and they ignored me.
