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My Sense 2 doesn't count floors properly

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‎05-23-2023 02:47 - last edited on ‎05-24-2023 13:26 by Fitbit Moderator

‎05-23-2023 02:47 - last edited on ‎05-24-2023 13:26 by Fitbit Moderator

After several chats with support, I am convinced that support is wacked. My sense 2 has been broken for almost 2 months and now they tell me to wait until they develop a software update. And no idea when that will be. Will not honor warranty. 

 

Moderator edit: updated subject for clarity. 

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2 REPLIES 2

‎05-23-2023 06:24

‎05-23-2023 06:24

Hi @MJ44 - if the fault is the floor count you should insist they replace it but bear in mind, the floor count is an information only value and you can ignore it essentially but it should be working and is not a firmware issue with the current release as already mentioned.

Of course you may be without a watch during the replacement process unless they agree to send you a working one.

Author | ch, passion for improvement.

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‎05-25-2023 04:15 - edited ‎05-28-2023 04:37

In response to Guy_

‎05-25-2023 04:15 - edited ‎05-28-2023 04:37

Hi there, @MJ44. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Sense. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thanks for your help and advice. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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