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My Sense 2 won't link to my S9

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‎03-26-2023 07:33 - last edited on ‎04-05-2023 10:15 by Fitbit Moderator

‎03-26-2023 07:33 - last edited on ‎04-05-2023 10:15 by Fitbit Moderator

My Sense 2 won't link to my S9

They communicate and I  enter the  4 digit access code from the watch but thrn no success.

 

Moderator edit: clarifed subject.

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3 REPLIES 3

‎03-26-2023 21:23

‎03-26-2023 21:23

Hi @Tolsen001  - this should work fine. 

 

Try logout of the Fitbit App and restarting the phone first, and if necessary restart the watch by holding the button for 10 seconds and let it reinitialise.

Author | ch, passion for improvement.

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‎03-27-2023 22:01

In response to Guy_

‎03-27-2023 22:01

Also clear the fitbit apps cache 

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‎04-01-2023 07:58 - last edited on ‎10-14-2024 04:40 by Fitbit Moderator

In response to Rich_Laue

‎04-01-2023 07:58 - last edited on ‎10-14-2024 04:40 by Fitbit Moderator

Hi @Tolsen001. Welcome to the Fitbit Community!

Thanks for the details regarding the issue to connect your device with your phone.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Thanks @Rich_Laue and @Guy_ for participating.

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