07-22-2023 17:46
07-22-2023 17:46
I don't think my Sense 2 interface is as expected. I've attached a screenshot of my Today page and of what I see if I click on my profile picture. The instructions I found in this help file say in order to manage your tiles, click on your profile pic, then Device Image, then Gallery. But mine doesn't have that. Why not? Thanks.
I can't seem to post the link to the help file so I put a screenshot of that, too.
Answered! Go to the Best Answer.
Best Answer07-23-2023 05:27
07-23-2023 05:27
Yes, I can do that. That just puts me back on the Today page. That's not the problem. The problem was that the help files say clicking my Profile pic will take me to where I can manage my tiles, and it just doesn't.
I did figure out that I can get to the Gallery on mine by clicking the Settings icon in the upper left, then clicking on Sense 2, then Gallery. I suppose either my Fitbit needs updating or the help files do. Thanks, though!
07-23-2023 05:04 - edited 07-23-2023 05:26
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07-23-2023 05:04 - edited 07-23-2023 05:26
Hello @eclectictrish and welcome to the Community. Can you tap on the 'X' and dismiss that pop up? I haven't converted my Fitbit account to a Google account, so I'm making a wild guess.
I will also ask a moderator to help you.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
07-23-2023 05:27
07-23-2023 05:27
Yes, I can do that. That just puts me back on the Today page. That's not the problem. The problem was that the help files say clicking my Profile pic will take me to where I can manage my tiles, and it just doesn't.
I did figure out that I can get to the Gallery on mine by clicking the Settings icon in the upper left, then clicking on Sense 2, then Gallery. I suppose either my Fitbit needs updating or the help files do. Thanks, though!
07-23-2023 05:33
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
07-23-2023 05:33
@eclectictrish The Help files definitely need to be updated to account for the difference between Google accounts and Fitbit accounts. My profile picture is the upper left and I don't have a Settings icon.
I'm very happy that you figured this out on your own. I will mark your post as the Best Answer.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
07-23-2023 08:36
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-23-2023 08:36
Hi @eclectictrish. Welcome to the community Forums. @LZeeW Thanks a lot for your suggestions.
It's tough to adjust to all the changes happening to the Fitbit app, but to make it easier, we limited the changes to how you manage your account settings. You can find all the settings for the device under the setting icon in the top left corner. I'm glad to hear that you figured this out, and just to make sure, this is part of the new look of the Fitbit app.