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My fitbit battery has started to burn my skin

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‎05-02-2024 08:02

‎05-02-2024 08:02

My battery started leaking in my sleep and had burnt deep painful holes in my skin where the sensors are located. Fitbit hasn't been helpful, I keep being told it's being escalated but no one has responded in 4 days. Anyone have advice on how to proceed? 

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‎05-02-2024 21:38

‎05-02-2024 21:38

Hi @hunnykat - if the watch overheats it can burn you. This can happen if there is a short circuit inside, sometimes caused by getting water inside.

If it gets hot when charging stop immediately as it confirms a watch fault.

Definitely don't wear the watch on either wrist.

Due to Google lay offs support may be quite limited for dealing with cases such as yours.

Author | ch, passion for improvement.

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