My phone bluetooth cannot connect to "Sense 2 Call"

[shark37]

I gone through all the settings to use my sense 2 to answer calls. But it doesn't work; calls don't go to sense 2. In Connected Devices on my phone, I'm connected to Sense 2, but there is another device call Sense 2 Calls. I cannot connect to that. Could that be the problem? I have a Pixel 7. TIA

[Guy_]

Hi @shark37 - yes you need to turn on Sense 2 calls and in the Fitbit App configure on wrist calls (note Sense 2 calls will automatically disconnect again shortly and only be used when necessary).

[shark37]

How do I "turn on Sense 2 calls"? I've already completed the fitbit app steps. Thanks. 

[Guy_]

@shark37 - in the phone's Bluetooth click the gear icon or i depending on phone.

[shark37]

Yes, but my phone cannot connect to "Sense 2 Calls". That's my problem. 

[Guy_]

@shark37 - if you followed the setup of onwrist calls, you may need to delete any Bluetooth entries for the watch and turn off any other devices running the Fitbit App, then logout and restart the phone and watch.

If you don't get new Bluetooth entries made on login run the set up a device and replace, sync and try again. See also

How do I take on-wrist phone calls with my Fitbit smartwatch?

[SunsetRunner]

Try going to Sense 2 page, then clicking “on-wrist calls”, make sure all 3 are checked. If so, click done, the click “notifications” and make sure calls is marked on. After that see if it works…

[shark37]

Nope, didn't work. But thanks for the suggestion