My sense 2 is hit and miss showing my steps .. what is it not calculating my steps as I walk

[Standingtall]

Do I have to download goggle on my sense 2 

[Guy_]

Hi @Standingtall - nothing need be downloaded on this watch, and there are no additional apps.

There are a few things to try however.

Firstly, restart the watch by holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

This will refresh its operation.

Secondly, if you are in an exercise mode, before you actually start the walk (or it starts a walk) configure what you want to see and happen. Select walk and before you start it swipe up the watch face and configure it.

Thirdly, if you are not choosing an exercise but just using a clock face, go to the Gallery tile in the Fitbit App and check the permissions are correct and sync and restart the watch if you change them, or change to another clock face.

Lastly pull down on the clock face to get to Quick Settings and turn off all the icons.

This should show your steps on the watch when you raise your arm during a walk.