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New Sense 2 won't track my distance accurately

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‎08-25-2023 10:29 - last edited on ‎08-26-2023 06:56 by Fitbit Moderator

‎08-25-2023 10:29 - last edited on ‎08-26-2023 06:56 by Fitbit Moderator

Got new sense 2 and it is totally inaccurate with tracking, about a mile off for distance.  Totally useless

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-26-2023 06:59

‎08-26-2023 06:59

Hi there, @Sassymm. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2. I understand how you must be feeling. 

Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see How do I use GPS on my Fitbit device?

Maria | Community Moderator, Fitbit


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Best Answer

‎08-26-2023 09:24

‎08-26-2023 09:24

The Sense 2 GPS is awful.  Worse yet, they seem to have disabled the ability to use connected GPS on your phone.

fitbit will not be around much longer at this rate…

Best Answer