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New Sense 2 won't track my heart rate and sleep data

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‎02-16-2023 06:41 - last edited on ‎02-27-2023 09:42 by Fitbit Moderator

‎02-16-2023 06:41 - last edited on ‎02-27-2023 09:42 by Fitbit Moderator

Just got the Sense 2 yesterday - fully setup, paired, and wore to bed. When I woke up it still says “no data yet” for HR and sleep (both on the watch & the app). Tried restarting and re pairing several times and still no data for either. Did I get a dud?

 

Moderator Edit: Clarified subject

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‎02-16-2023 17:41

‎02-16-2023 17:41

Hi @Lannabird - quite possibly faulty, if it's not working properly but note if the watch is not synced you won't get sleep shown on the watch and in the app it takes time to calculate and all the while you may get the message saying no data yet.

 

However HR should be showing on both after sync in the app and live on the watch if you swipe the face left twice.

Author | ch, passion for improvement.

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