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No Heart rate or detailed sleep since Aug 20

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‎09-22-2023 13:17 - last edited on ‎09-25-2023 19:39 by Fitbit Moderator

‎09-22-2023 13:17 - last edited on ‎09-25-2023 19:39 by Fitbit Moderator

My fitbit was replaced under warranty and received about Aug 13 and worked fine for a week. But since Aug 20, there is no heart rate readings (bpm) and have only had simplified sleep details. 
I have reset the fitbit several times, but no change. 

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Sorry posted to wrong watch model 

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‎09-25-2023 19:46

‎09-25-2023 19:46

It's good to see you participating in the community @Jancaldwell.

Thank you for sharing the inquiry regarding your Sense 2, and I'm sorry to read about the issue.

I recommend that you try restarting the device.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

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