help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No sleep/heart/oxygen data since 09/29/2023 - after new UX

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2024 06:23

‎02-24-2024 06:23

My watch stopped tracking and showing any health data on the day when the app was switched to the new UX. 

So my Sense 2 is basically just a watch now. It was just out of warranty when the new UX was installed. I still hate the new UX, but I think I'm already in the "accepting" phase. But what I don't want to accept is that there is no more sleep tracking and no more smart alarms. I've attached my screenshot from today that shows that last day of my sleep tracking happened on 09/23/2023IMG_8860.PNG

On 09/23/2023 (when the new app was installed), my fitbit crashed, and after the restart all the flashing lights on my Fitbit stopped working. I posted about this before, but it seems my old posts are gone... 

Any solutions? Anyone with the same problem? 

Best Answer
0 Votes
0 REPLIES 0