help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ordered a Sense 2 but entered incorrect shipping address

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2023 13:46 - last edited on ‎04-13-2023 11:27 by Fitbit Moderator

‎04-12-2023 13:46 - last edited on ‎04-13-2023 11:27 by Fitbit Moderator

Hi,

 

I ordered for a fitbit sense 2 on 9th April 2023 and had mistakenly entered wrong shipping address. However, I immediately tried various ways to correct the mistake starting from fitbit support twitter DM, support chat to calling customer care number. All of the responses were like - "Sorry! we can't help you". It seems that there is no way I can fix the mistake I made with the shipping address. Neither can I cancel the order. In fact the customer care agent I spoke on call a few minutes back was extremely rude and unhelpful, she suggested trying to contact whosoever might receive my order and get the item from him/her. I'm feeling absolutely helpless right now and even regret the decision of ordering a fitbit.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-13-2023 03:11 - edited ‎04-13-2023 03:36

‎04-13-2023 03:11 - edited ‎04-13-2023 03:36

Welcome to the Fitbit community, @somu85!

Sad to hear about your issues with your online order. I'd strongly suggest trying to contact Fitbit support again to clear things out.

 

Fitbit Support Contact 

 

In case you don't have success, I'd cancel this order all together, wait for confirmation and then would place another order with correct shipping address.

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

View best answer in original post

Best Answer
1 REPLY 1

‎04-13-2023 03:11 - edited ‎04-13-2023 03:36

‎04-13-2023 03:11 - edited ‎04-13-2023 03:36

Welcome to the Fitbit community, @somu85!

Sad to hear about your issues with your online order. I'd strongly suggest trying to contact Fitbit support again to clear things out.

 

Fitbit Support Contact 

 

In case you don't have success, I'd cancel this order all together, wait for confirmation and then would place another order with correct shipping address.

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer