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‎01-05-2024 11:16

‎01-05-2024 11:16

Has anyone else had  a problem getting a result from the help team. My Sense 2 worked for three days. It quit, I tried several times to reload. It will not. I get no help from the help team.

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‎01-05-2024 13:02

‎01-05-2024 13:02

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎01-05-2024 13:47

‎01-05-2024 13:47

The Sense 2 has been reloaded and is now working. The Help Team was listening afterall. I needed to turn off the WiFi on my phone to get the program to load. Hope that may help someone else with the same problem.

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