Refund not received for sense 2

[leiamra]

I've had a problem with my sense 2 ECG sensor, I've contacted the support team and since my current country of residence doesn't have a warehouse they said they will disable the watch (instead of sending it back) and issue a refund to a UK bank account.

They did disable the watch but didn't issue a refund, after a few emails they apologized for the delay and sent an email that a refund was issued to the UK bank account. That was June 7

Its more than 6 weeks then from that email, and more than 7 weeks from disabling the watch and I haven't receive the refund. 

I contacted them again last week they said to check for pending transactions, I've done that and there was no pending transactions so they said they will escalate the case and get back to me, and off course they didn't. 

Whom should I contact?

[Odyssey13 · Accepted solution]

Hi @leiamra  you'd need to get back with customer support, as these are the community forums where members help members. I've asked a Fitbit Moderator to stop by to see if they can assist you.

[leiamra]

I already did that and they said they will get back to me in 48 hrs, that was 5 days ago!

So is there an email I can escalate the issue to directly instead of the chat support and they are no help?

[Odyssey13]

@leiamra  there is no email other than your replying to an email they sent you. The Fitbit Moderator should be able to direct you further, but you'll still need customer support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options