help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Refurbished warranty inquiry

‎04-23-2026 07:57 - last edited on ‎04-23-2026 08:53 by Fitbit Moderator

‎04-23-2026 07:57 - last edited on ‎04-23-2026 08:53 by Fitbit Moderator

I bought a refurbished sense 2, do I get the 3/6 month Premium free trial membership?

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎04-23-2026 09:06

‎04-23-2026 09:06

Hi there, @Bluerows. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, I will be glad to answer your inquiry. 

You likely will not get the free trial. Fitbit Premium trials (usually 6 months for a new Sense 2) are generally intended for new users upon the first activation of a device. Since the device is refurbished, it is probable that the previous owner already activated or forfeited the trial, making it ineligible for a second one.

For more information about Premium, see What should I know about Fitbit Premium?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes