Replacement Sense 2 Metal Sensor Fell Too

[JohnsyJose]

How long will replacements be done if the sensor keeps falling off. 

Moderator Edit: Clarified subject.

[AndreaFitbit]

Thanks for getting back to us @JohnsyJose. I'm sorry to hear that your replacement Sense 2 metal sensor fell too. I'll be happy to assist.

Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

[JohnsyJose]

Andrea I did reach out and my watch has been replaced. Thank you. 
I do have a question. What will Fitbit/google do if it falls again? How long will you keep replacing? 
I’ve had 5 Fitbits with me. This is my second Fitbit sense 2. 
this is a design flaw, what’s the stance the company is taking?

[Swann44]

Hi, my sensor fell off today too. I'm not sure if I am in warranty or not. Is there some way of getting it repaired?

Thank you,

[AndreaFitbit · Accepted solution]

Thanks for getting back to us and for your question @JohnsyJose. I'll be happy to reply to your questions. 

If it falls again and your device is still under warranty, we'll replace it. We'll replace it as long as the warranty is still running. Our team takes these errors seriously and they analyze them in order to avoid them in the future. 

Welcome, welcome @Swann44. I'm sorry to hear that your Sense 2 sensor fell off too. Please contact our Support Team in order to see if your device is still warranty.

[JohnsyJose]

Andrea thank you. While I understand the warranty clause, however if my replacement is received, will a new date for warranty be issued for the replacement? Or I’m to look at the warranty for the original watch? 

[AndreaFitbit]

@JohnsyJose, thanks for getting back to us and you're very welcome. I'll be happy to reply to your question. 

The warranty starts running with the original watch and the replacements keep this warranty.