Reply to my post on "Sense 2 is not syncing with the app on my phone"

[PDirk]

I didn’t receive any reply to my message from earlier this week (see below). It seems my post from the end of June was closed because the issue was considered resolved. However, the problem still persists.

The tracker is still unsuccessfully trying to sync with the app. Until a few days ago, I could still use the watch to check the time and date, but now even that no longer works. The clock is now about half a day behind, and it’s no longer possible to set the correct time.

Will there be any further response from Fitbit, or should I just throw the watch away and buy a new one from a different brand?

Kind regards,
Dirk

last edited by AndreaFitbit

Last this week, I got a message in the Fitbit app saying that a software update was available for my Fitbit Sense 2. I installed the update without any problems, but since then, my watch won’t sync properly with the app on my phone.

Now, my watch only shows a screen with date, time, battery and the text "Sync from the Fitbit mobile app". I can’t get back to the normal Fitbit screen I’m used to.

I’ve already tried a few things, such as:

• Resetting the Sense 2 by holding the buttons until the Fitbit logo shows → no change.

• Removing the tracker from the app and pairing it again → same screen appears.

• Uninstalling and reinstalling the Fitbit app on my phone and resetting the watch → no improvement.

• Connecting the app to my Google account → also didn’t help.

Still, there seems to be some connection between the watch and the app. After my run this morning, my heart rate, steps, and distance showed up correctly in the app.

Do you have any idea what else I can try to get my Sense 2 back to normal? Any tips are welcome!

Thanks a lot for your help and sporty greetings,

[LZeeW]

@PDirk   This is a moderated user to user help site.  It's really unfortunate that the moderator posted that the issue is solved and locked the thread.  You are the OP and the "solution didn't work for you.  I am a long time user and I don't have any additional suggestions, except for this one.  You issue is complicated and I think you should contact Support for more help.