Reset Sense 2 and now will not connect to phone

[CougarCreek]

Just did a factory reset to clear my personal data on my 1-week-old Sense2 and now will not sync to the phone anymore. 

I had a different watch face installed ( non-stock watch face) when did the reset. Now on the watch it says, "clock error" and "Go to Fitbit app and try another clock". 

Tried shutting Sense 2 off and restarting Sense 2; keeps coming back to same message.  

When swipe down on watch face, the "Gear" menu is not highlighted and will not let me select; other items I can select. Also, I cannot get any actions by swiping from right or left.

What now???

[CougarCreek · Accepted solution]

Found below from old post and seems to have solved issue as brought Sense 2 back to original factory setup screen asking for language input!!!!   

Procedure from old post: 

After a few different emails to support - I finally got a response that fixed my Sense being stuck in a reboot loop. Hope it helps.

Please follow the next steps in order to do a factory reset using the buttons:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates they started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator.
         • Open the app and try to setup the Sense again to the account. 

[CougarCreek]

Next issue --- How do you to actually Tune Off the Sense 2 as want to put back into the box.

Pressing the side button and holding for 10 seconds just keeps restarting it?

Any suggestions?

[t.parker]

Go to Settings and scroll to the bottom. You will see Shutdown button.

[CougarCreek]

That only works once unit is set and connected to phone.

Anyhow,  it's now an "Open Box"  returned item at Best Buy.  

[Rich_Laue]

Then maybe the Sense 2 needs to be setup and an Erase Function needs to be done. 

Really the main thing to erase/disable is Fitbit Pay, which can be down through the bank. 

From page 64 of the user manual.