help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Return issues

‎04-21-2024 12:49

‎04-21-2024 12:49

Has anyone had issues with the returning of faulty Sense 2. I have been told by Fitbit i will get replacement but now all the paperwork is coming in that I live in Australia when i live in New Zealand. I cant get any response to any person regarding regarding this. Fit bit say Google issue now but i cant get in touch with anyone

 

Best Answer
2 REPLIES 2

‎04-28-2024 14:26

‎04-28-2024 14:26

You're not going to have much luck here, as most of us are other users.  You need to start a live chat with Fitbit using the live chat option on the help site (linked at the bottom of this page).

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎04-29-2024 10:41

‎04-29-2024 10:41

good luck with that, their customer support went from 10/10 to terrible in a matter of months. They will probably offer you a 'sorry for the inconvenience' response. Even if you contact the chat as suggested, their operators are slow and act like robots.

Best Answer
0 Votes